Lock & Cancel Card
Managing the status of your SiFi card gives you control and flexibility over how and when it can be used. Whether you want to temporarily pause usage, enforce compliance, or permanently deactivate a card, SiFi provides clear options.
❓ Who Can Change Card Status?
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Cardholders → Can lock or unlock their own cards anytime (web or mobile).
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Admins / Finance Managers → Can lock, unlock, or cancel cards when required (e.g., compliance, fraud).
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System (Auto-Controls) → SiFi can automatically lock or block cards if risks or compliance issues are detected.
👉 The experience is the same across web and mobile, so you can manage cards from anywhere.
🔒 Lock / Unlock
Locking a card prevents it from being used for transactions until it’s unlocked again.
Who can do it:
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Cardholders → To temporarily stop using their own card.
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Admins → To enforce company policies.
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System → Auto-locks based on compliance or fraud rules.
Steps:
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Go to Cards.
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Select the card you want to manage.
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Tap or click Lock / Unlock.
When your card may be auto-locked:
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📑 Missing receipts: If you don’t upload receipts as per your company’s Receipt Compliance Policy, your card can be automatically locked until you comply.
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🛡️ Fraud protection: If unusual or high-risk activity is detected (e.g., suspicious foreign transactions), your card may be locked or blocked until verified.
Example Scenarios:
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An employee forgets to upload meal receipts → Card is auto-locked until compliance is restored.
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A card is used in a high-risk region not typically associated with your company → Card is automatically blocked pending review.
❌ Cancel
Canceling a card is a permanent action once done, the card cannot be reactivated (not even by admins).
Who can do it:
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Admins / Finance Managers only.
Budget managers for cards under the budget
Steps:
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Go to Cards.
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Select the card you want to cancel.
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Choose Cancel Card.
Confirm action
When to cancel a card:
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Employee has left the company.
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Card was compromised and you want a permanent replacement.
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Budget or project linked to the card has ended.
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