Managing cards in SiFi is simple and gives both Admins and Cardholders full visibility into issued cards and control over their lifecycle.

👀 Viewing Cards

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You can view all cards created for employees, including those pending activation:

1. Go to the “Cards” section from the left navigation panel.

2. Select the “Pending Actions” or “All Cards” tab.

3. Cards are displayed at a group level → for example, if you issued 50 cards in bulk, you’ll see them grouped together.

4. Click on a card group to view all individual cardholders assigned under that request.

Each card displays:

• Cardholder name

• Card label

• Team budget linked

• Card type (Virtual or Physical)

• Limit and validity

• Current status (Pending, Approved, Locked, etc.)

❌ Cancelling a Card

If a card is no longer required, you can cancel it:

1. Open the card details by clicking on the specific card.

2. Scroll down to the bottom of the overview screen.

3. Click “Cancel Card.”

4. Confirm the action.

⚠️ Important:

• Cancelling a card is permanent — it cannot be reactivated.

• If you need temporary control instead, use Lock/Unlock rather than Cancel.

• When cancelling, always leave a reason for audit records.

🔑 Who Can Cancel Cards?

• Admins → Can cancel any card in the company.

• Cardholders → Can request cancellation of their own card, but final approval may depend on Admin settings.

📌 Best Practices

• Use Cancel only if the card is permanently not required (e.g., employee offboarding, fraud case).

• For temporary cases (travel over, card not needed right now), prefer Lock/Unlock.

• Always ensure any pending expenses or settlements on the card are cleared before cancellation.

💬 Need help with card cancellations? Contact support@sifi.sa or call 920031030.