πŸ’³ Physical Card: Complete Guide to Ordering, Approval & Activation

πŸ’³ Physical Card: Complete Guide to Ordering, Approval & Activation

🌟 Overview

SiFi’s physical cards give you a secure & convenient way to make business purchases.

This guide walks you through the entire journey β†’ from requesting your card to activating it.

⚠️ Important: Physical card delivery is currently available only within Saudi Arabia πŸ‡ΈπŸ‡¦.

πŸ‘¨β€πŸ’Ό For Admins / Finance Manager

Admins manage the full card lifecycle.

✨ What you can do:

  • πŸ†• Create physical cards for employees

  • πŸ’Έ Set spending limits & restrictions

  • βœ… Configure approval workflows

  • πŸ“Š Monitor card status

πŸ‘©β€πŸ’» For Employees

Employees can request & activate their own cards.

πŸ›  Your role:

  • Submit card requests via dashboard

  • Confirm/update your delivery address

  • Activate card with last 4 digits + OTP & Call Verification

  • Report delivery or activation issues quickly


🚫 Limitations:

  • You cannot create cards for others

  • You must follow approval workflows

  • Delivery waits for approvals to finish

πŸ›  Step-by-Step Process


πŸ“ Phase 1: Request

  1. Go to Cards β†’ Request New Card β†’ Physical Card

  2. Set up: Name, limits, merchant restrictions

  3. Submit β†’ Request goes to approval workflow

βœ… Phase 2: Approval

  1. Finance Manager notified

  2. Approval within 24–48 hrs

  3. You’ll get an approval/rejection notification

  4. Card production begins after approval

πŸ“ Phase 3: Address Confirmation (Mandatory ⚠️)

  1. Dashboard shows address prompt

  2. Verify/update details:

    • Building/apartment 🏒

    • Street & district πŸ›£οΈ

    • City & postal code πŸ™οΈ

  3. Click Confirm Delivery Address


πŸ‘‰ No confirmation = We will only print the card post confirmation of your delivery address, any delay would cause delay in shipping

πŸ“¦ Phase 4: Printing & Delivery

  • 🏭 Printing: 2–3 business days

  • πŸ“² SMS with tracking

  • 🚚 Delivery: Within 7 business days

  • Requirements:

    • Recipient available during work hours

    • Saudi ID/Iqama required

    • Delivery only to confirmed address (no reroutes)

πŸ”“ Phase 5: Activation

  1. Receive card + activation instructions

  2. Open SiFi App or Dashboard

  3. Enter: Last 4 digits + SMS code

  4. πŸ”’ Set PIN 

  5. βœ… Card ready for immediate use

🚚 Delivery Information (SAMSA)

  • ⏰ 9 AM – 6 PM (Sun–Thu)

  • πŸ“¦ Courier with tracking

  • πŸ”„ 3 attempts over 5 days

  • πŸ†” Saudi ID or Iqama required for verification


πŸ“² Track your card:

  • SMS updates in real time

  • Courier phone number shared on shipping day by SAMSA

πŸ›  Troubleshooting


❌ Address confirmation not showing?

βœ”οΈ Ensure request approved β†’ Refresh dashboard β†’ Contact support


❌ Card not delivered in 7 days?

βœ”οΈ Check SMS β†’ Verify address β†’ Call courier β†’ Escalate to support


❌ Activation failing?

βœ”οΈ Use last 4 digits of physical card β†’ Try app β†’ Contact support for manual activation


❌ Need to change address?

βœ”οΈ Contact support immediately (before shipping) β†’ May delay 2–3 days β†’ No changes possible after shipping

πŸ” Security Tips

  • Never share your last 4 digits

  • Double-check delivery address

  • Be present for delivery

  • Activate immediately πŸš€

  • Report damaged/tampered cards instantly

❓ FAQs


Q: Can I get faster delivery?

A: For urgent needs, contact support 


Q: What if I miss delivery?

A: Courier tries 3 times. After that, the card returns β†’ You’ll need a new card oredered.


Q: Can I track production?

A: Tracking starts after shipment. Updates will be shared via SMS. 


Q: Any delivery fee?

A:As per your SiFi subscription plan

πŸ“ž Need Help?

Contact πŸ“§ support@sifi.sa or πŸ“ž 920 031 030

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