When reviewing your expense or transaction in سي في (SiFi), you might notice that the transaction amount has changed after it was first recorded.
This doesn’t mean there’s an issue with your card it’s a normal process that can occur due to how merchants and payment networks handle pending settlements.
Here are the most common reasons you may see an updated amount:
Merchant Adjustments (Pre-Authorizations)
Some merchants (especially hotels, car rentals, and fuel stations) place a temporary hold for an estimated amount.
Once the final charge is confirmed, the system automatically updates the amount to reflect the actual billed amount.
Currency Conversion
If your transaction was made in a foreign currency, the final amount may change slightly due to:
Exchange rate differences at settlement.
Additional network or conversion fees applied by Mastercard.
Tips or Service Charges
Restaurants, hospitality, and service merchants may add a tip or service fee after the initial authorization, leading to a higher final charge.
Partial or Full Refunds
If a merchant cancels, modifies, or refunds part of your transaction, the total displayed will update accordingly.
The transaction amount will only change during the pending settlement period (before the transaction is fully settled).
Once the transaction is settled, the amount becomes final and will not change.
سي في (Si Fi) automatically updates the amount based on data received from the payment network to ensure the expense reflects the final settled value.
Merchant Type | Example |
| |||
Hotel | Booked room for 1,000 SAR → final 1,150 SAR | Added taxes or additional charges | |||
Restaurant | Initial 200 SAR → 230 SAR | Added tip | |||
Fuel | Authorized 200 SAR → final 180 SAR | Actual fuel used was less | |||
| International Transactions | 150 USD → 152 USD | Currency conversion difference |
SiFi clearly displays any amount changes within your account statement if a transaction amount is updated before settlement.
The change occurs only during the pending settlement period — once the transaction is settled, the amount becomes final and will not change.
The system automatically syncs updates from Mastercard and other networks to ensure your expense reflects the final settled amount.
Review the expense details for both the original and final amounts.
If the new amount looks incorrect:
Click “Report an Issue” within the transaction.
Add a short note and evidence describing the discrepancy
Our support team will verify the settlement details with the provider.
If you believe your transaction was incorrectly updated, please contact our support team:
Email: support@sifi.sa
Phone: 920 031 030